- Can I customize my products?
Yes! Maya3D.Store offers personalized 3D-printed products, including custom name necklaces, keychains, baby birth keepsakes, and LED signs. - How do I order a custom 3D product?
Visit our Custom 3D Order page, describe your idea, and upload your design as an image or PDF. We will review your request and contact you with the next steps. - How does the custom design approval process work?
After receiving your request, we will review your idea and prepare a design preview or product mockup. We will send you an image of the proposed design for your review.
Once you have reviewed and approved the design, we will prepare an order form with the confirmed details. Production will begin only after the order is fully confirmed. - Which file formats can I upload?
You can upload an image or PDF file to show us your custom design idea. (Accepted formats are typically JPG, PNG, and PDF). - Can I choose colors and shapes?
Yes! Available colors, shapes, sizes, and design options depend on the specific product you choose. You can view the available options on each product page. - Do you ship internationally?
Yes, we offer international shipping to available destinations. Shipping options and costs depend on your delivery address and will be displayed at checkout.
For more information, please visit our Shipping & Delivery page. - Can I return or get a refund for a personalized product?
Because our products are made or personalized specifically for each customer, returns are generally not accepted simply due to a change of mind (where permitted by applicable law).
However, if your product arrives damaged, defective, or different from the confirmed order, please contact us immediately. We will review the issue and provide an appropriate solution in accordance with applicable law.
For more information, please read our Refund and Returns Policy.
- How can I contact Maya3D.Store?
If you have questions about a product, your custom design, or an existing order, please visit our Contact Us page and send us a message through the contact form. We will do our best to respond as soon as possible.
Thank you for choosing Maya3D.Store!